Contact Us
Contact Us
This page provides information regarding various types of inquiries to Okura Nikko Hotels.
Please read "Frequently Asked Questions" before contacting us.
Notice of Restoration of One Harmony Sign-up and Account Reset
The One Harmony sign-up for new members and account reset for existing members are now available again as of 11:00 PM on May 26 (JST).
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
For Members Whose Points Balance or Membership Status Is Not Displayed
If you joined One Harmony before March 2026 and your points balance or membership status are not displayed after resetting your account on the new website, please contact us here .