My Account
- What is “My Account?”
- I’m having difficulty signing in.
- What should I do if I don’t know or have forgotten my password?
- I did not receive the email with the temporary password.
- What should I do if I need to change my registered address, name or other personal information?
- I’m having difficulty setting up a new password.
- I entered the wrong password several times, and now my account is blocked.
- In case I haven’t registered an email address, how can I check my password?
- I found a discrepancy in the earned points/“Stay History” shown in “My Account.” What should I do?